Hand Made in County Durham

Orders


Can You Make Lamp Shades Using My Fabric?

Yes. Generally cotton and linen work best, but wall papers can also be used.

Please email rachel@rachel-bonas.com to discuss your requirements and pricing.

Can You Make Lamp Shades To My Size Specifications?

Rachel Bonas produces round and oval drum lamp shades in various diameters. Each listing has a guide for the sizes available for round shades and for oval please see below:

20cm (oval) length x 13.5cm width x 15cm high

30cm (oval) length x 22.5cm width x 20cm high

Due to the British made metal frames used in production, only lamp shades in the shapes and sizes listed under each item’s description are available.

How Long Will It Take To get My Package?

Rachel Bonas items are carefully hand made to order with great attention to detail.

Dispatch is usually 1-2 weeks from the date the order is placed, but please allow up to 4 weeks. When your parcel is ready for dispatch you will receive an email. We use a next day, signed for courier dispatch.

Should you would like to request a quicker dispatch, please contact rachel@rachel-bonas.com to see if this would be possible.

Payment & Shipping


What Are The Postage And Packaging Costs?

Rachel Bonas offers free postage on all orders over £150. The postage and packaging costs are as follows:

Bunting :£2.20

Small items:£5.95 for one item

Medium items :£8.95 for one or more items

Large items: £10.95 for one or more items

Please contact rachel@rachel-bonas.com,  if you would like to arrange free collection from my County Durham Workshop or to discuss postage of items internationally.

Curtains and Blind order postage and packaging will vary, please contact me for an estimate.

Do You Ship Internationally?

I can ship internationally, please contact me on rachel@rachel-bonas.com for a quote.

How Can I Return A Product?

We want every customer to be delighted with their purchase.

All of our lamp shades, bins, curtains and blinds are made to order and are not held in stock. We regret that orders for made to order items are non-refundable unless they are damaged or faulty.

Should your made to order item not reach you in perfect condition, please notify us by email to rachel@rachel-bonas.com within 24 hours of delivery to arrange the return. Items must then be returned within 14 days of delivery in their original packaging, securely wrapped. Please obtain proof of postage if not sending them through our approved courier. In these circumstances, once the item is received back to us, we will provide a replacement or refund for the cost of the return postage, as well as your original purchase amount.

For orders of other items, if you wish to return an item the cost of return postage must be paid by you. Please email rachel@rachel-bonas.com in advance that you are returning an item. Items must be returned within 7 days in their original packaging. Please obtain proof of posting. Upon receipt of the returned item in perfect condition we will refund the purchase price less the cost of the original postage. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

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